Eric Schmidlapp

IT Support Specialist

Responsibilties:

Providing technical assistance via phone, email, or in person. Installing, configuring, and maintaining computer systems and software. Diagnosing and fixing issues with devices, applications, and connectivity. Managing user accounts and permissions. Escalating complex problems to higher-level support or specialists. Ensuring security protocols are followed and systems are up to date.

University/School:

Hocking College

Degree/Education:

Applied Business in Culinary Arts

Skills/Areas of Expertise:

Customer service, investigative research, and banking knowledge.

What They Enjoy Most About Their Job:

Working with the variety of businesses and people. Getting to know their structure and being able to investigate and use critical thinking to solve issues.

Memorable Project/Accomplishment:

My first week I assisted with a complete hardware refresh successfully for a client and since have completed many more.

Hobbies & Interests:

Golf, Camping, Snowboarding, Video Games, and having fun with my kids.

Fun Fact:

I can ride a Unicycle.

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